Dream Smile Multispeciality Dental Clinic ("Dream Smile", "we", "us") is committed to protecting the privacy of every patient and visitor who interacts with our website at www.dreamsmiledental.in (the "Site") or our clinic at Shop No. 6, Kesar Bagh Road, Lokmanya Nagar, Indore, Madhya Pradesh – 452001.
1. Information We Collect
We may collect the following categories of personal information:
- Contact details: Name, phone number, and email address when you submit the appointment or enquiry form.
- Medical information: Details of your dental concern, treatment history, and health information shared during consultations or form submissions — used solely to provide dental care.
- Usage data: Pages visited, browser type, and approximate location via standard web analytics (Google Analytics). This data is anonymised and aggregated.
- WhatsApp messages: If you contact us via WhatsApp, conversation content is stored by WhatsApp / Meta under their respective privacy policy.
2. How We Use Your Information
- To confirm and manage your appointment.
- To contact you regarding your dental treatment or follow-up care.
- To send appointment reminders or health tips (you may opt out at any time).
- To improve our website experience and services.
- To comply with legal and regulatory obligations applicable to healthcare providers in India.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- With service providers (e.g., SMS/email platforms) strictly to facilitate appointment communication.
- As required by applicable Indian law, court order, or regulatory authority.
- With your explicit consent for any other purpose.
4. Data Retention
Patient records are retained for a minimum of 7 years in compliance with the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations and applicable state health regulations. Website enquiry data is retained for up to 2 years and then securely deleted.
5. Cookies & Analytics
This Site uses cookies to improve your browsing experience and to gather anonymised analytics data via Google Analytics. You can disable cookies in your browser settings. Disabling cookies does not affect your ability to book appointments.
6. Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for all data in transit.
7. Your Rights
You have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal retention requirements).
- Opt out of non-clinical communications at any time.
To exercise any of these rights, contact us at drshaillynimbark@gmail.com or call 88270-81906.
8. Third-Party Links
Our Site may contain links to external websites (Google Maps, WhatsApp, social media). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
9. Children
We treat children as patients under parental consent. If a parent or guardian believes we have collected personal information about a child without proper consent, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via a notice on our homepage. Continued use of the Site after changes constitutes acceptance of the updated policy.
11. Contact
For any privacy-related enquiries, please contact:
Dr. Shailly Nimbark
Dream Smile Multispeciality Dental Clinic
Shop No. 6, Kesar Bagh Road, Near Bank of Maharashtra, Lokmanya Nagar, Indore – 452001
Email: drshaillynimbark@gmail.com
Phone: 88270-81906